Privacy policy

MSWENKO AFRICA PRIVACY POLICY

1. Introduction

This Privacy Policy applies to all users of our website, related mobile sites, and software applications, collectively referred to as “our Platforms,” which are used to access and purchase our products or services.

The purpose of this Privacy Policy is to explain how, why, and when Mswenko Group (“Mswenko Africa”) collects, uses, and protects your personal information in compliance with the Protection of Personal Information Act 4 of 2013 (“POPI”).

By using our Platforms, you agree to the processing of your personal information as described in this Privacy Policy.

2. Definitions

  • “Personal Information” and “process/processing” bear the same meanings as defined in POPI.

  • “We,” “us,” “our” refer to Mswenko Africa.

  • “You” or “your” refer to every person that accesses or uses our Platforms.

  • “Registered user(s)” refers to anyone registered on our Platforms who has provided personal information to create an account.

3. If You Are Below the Age of 18

If you are under 18, you must obtain permission from your parent or guardian before using our Platforms or giving us your personal information. We may verify this permission by contacting your parent or guardian. If permission cannot be verified, you may not use our Platforms.

4. What Personal Information We Collect

We only collect personal information that is reasonable, relevant, and necessary to provide our services.

When you register or use our Platforms, we may collect:

  • Full name and surname

  • Email address

  • Physical and billing addresses

  • Gender

  • Mobile phone number

  • Date of birth

  • Identification number

  • Online identifiers (e.g. IP address, cookies, login details)

You are responsible for ensuring that the information you provide is true, current, and accurate.

5. Information From Using Our Platforms

When you access our Platforms, we may collect information such as:

  • How and when you use our Platforms

  • Device type, browser, and IP address

  • Geographic location (if location-enabled services are used)

  • Information from social media or other third parties, where applicable

6. Why We Process Your Personal Information

We process your information to:

  • Verify your identity and create your account

  • Fulfil orders and deliver products or services

  • Communicate with you about orders, returns, or support

  • Notify you about updates, terms, or new features

  • Send marketing content you have opted into

  • Improve our Platforms and customer experience

  • Comply with legal or tax obligations

  • Conduct internal research and statistics (without identifying you personally)

7. Retention of Records

We will retain your personal information only for as long as necessary to:

  • Provide our services to you

  • Comply with legal or contractual obligations

  • Maintain internal records for legitimate business reasons

After this period, your personal information will be deleted or anonymised.

8. Cookies and User Tracking

Our Platforms may use cookies to improve user experience. Cookies help us:

  • Remember your preferences

  • Personalise your experience

  • Measure ad performance and user activity

Cookies do not contain your personal information, and you may disable them in your browser settings. However, some website functions may not work properly without cookies.

By using our Platforms, you consent to our use of cookies.

9. Direct Marketing

You have the right to opt out of any direct marketing communication from us by clicking “unsubscribe” in our emails or by contacting us directly.

10. Sharing of Personal Information

We do not sell your personal information. However, we may share it with:

  • Employees or service providers assisting with orders, delivery, or customer support

  • Courier partners or suppliers involved in fulfilling your orders

  • Law enforcement or government agencies when required by law

  • Third parties involved in mergers, acquisitions, or restructuring (if applicable)

  • Technology partners who provide secure hosting, payment, or analytics services under strict confidentiality agreements

11. Transfers Outside South Africa

Some of your personal information may be stored or processed outside South Africa for secure data storage, analytics, or backup purposes.
All transfers comply with the requirements of POPI, and your information remains protected.

12. Security of Your Personal Information

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. These include:

  • Encryption and secure data storage

  • Access control and regular monitoring

  • Breach detection and response procedures

  • Confidentiality agreements with third-party service providers

However, if you share your information with third-party platforms not controlled by Mswenko Africa, we cannot be responsible for how they handle your data.

13. Your Rights

You have the right to:

  • Access, view, or correct your personal information

  • Request deletion or restriction of your information (subject to legal requirements)

  • Withdraw consent for processing

  • Lodge a complaint with the Information Regulator

Requests can be made by contacting our support team. Proof of identity may be required.

14. Complaints

If you are unhappy with how we process your personal information, you may contact:

Information Regulator (South Africa)
Website: https://justice.gov.za/inforeg/

15. Updates to This Policy

This Privacy Policy may be updated from time to time. The latest version will always be available on our website, and continued use of our Platforms will mean you accept any changes.